E-Commerce Terms & Product Policies

 
PLEASE READ THE FOLLOWING TERMS CAREFULLY. BY COMPLETING A PURCHASE OF FULL SWING KIT BASEBALL (“KIT BASEBALL” OR “PRODUCT”) FROM FULL SWING GOLF, INC. (“FULL SWING”), THE PURCHASER (THE “PURCHASER”)HEREBY AGREES TO BE BOUND BY AND ACCEPT THESE TERMS SET FORTH HEREIN.

U.S. SHIPPING POLICY – U.S.

The following terms constitute Full Swing’s KIT Baseball Shipping Policy for customers residing in the U.S.

Shipping Rates

At the Purchaser’s selection, packages are shipped within the U.S. by way of either Ground (2-3 days) with a shipping fee of USD $25.00 or Expedited (overnight, in most cases) with a shipping fee to be quoted by Full Swing. Shipments to Alaska and Hawaii cannot be shipped via Ground transport. Shipping fees are nonrefundable. Packages that are shipped to Mexico, by way of FedEx Express International Economy, will incur a shipping fee of USD $31.00 and to Mexico, by way of FedEx International, will incur a shipping fee of USD $26.00. Packages that are shipped to Canada, by way of FedEx Express International, will incur a shipping fee of USD $23.00 and to Canada, by way of FedEx Express Priority International, will incur a shipping fee of USD $26.00.

Unavailable Locations

At this time, orders cannot be shipped to PO Boxes, Army Post Office (APO), Fleet Post Office (FPO), or, except for business-to-business transactions, international addresses.

Shipment Processing Time

Orders placed online by individual consumers and received by Full Swing before 12:00pm PST on a Business Day (Monday thru Friday, excluding holidays recognized by the U.S.) will be shipped on the same date the order is placed. Orders placed by individual consumers online and received after 12:01pm PST on a Business Day will be shipped no later than close of business on the next Business Day. Bulk business-to-business orders will ship by the close of business on the third Business Day after the order is received. The delivery time is subject to the ability of our couriers. Full Swing is not responsible for delayed delivery. Orders may be delayed from shipment due to discrepancies in billing or shipping information (i.e., missing or invalid apartment number) and/or conditions beyond the control of Full Swing, including, but not limited to, severe weather, fire, flood, accident, act of God, war, embargo, strike, material or supply shortages, transportation delays, epidemic, pandemic, diseases, or quarantine, or measures of any governmental authority, including as relevant to the aforementioned.

Shipping Confirmation & Tracking

Once a device has shipped, the Purchaser will receive an email at the address provided at the time of purchase containing the package’s tracking number. Upon delivery of the package at the designated address, the recipient must sign for the package; carrier rules will apply.

RETURN POLICY – U.S.

Full Swing stands by every product we sell, but, if necessary, Full Swing aims to make the return process as easy as possible. The following terms and conditions govern returns to Full Swing.

Return Eligibility

If the Purchaser is not satisfied with the KIT Baseball unit within the first thirty (30) days from the date of delivery, the KIT Baseball unit may be returned for a full refund or replacement device. If the Purchaser is not satisfied with the KIT Baseball unit within the first twelve (12) months from the date of delivery, due to a defect, the KIT Baseball may be returned for replacement by way of a refurbished device or repair, and Full Swing reserves the right in its sole discretion to either repair or replace the Product. All returns involving devices originally received outside of the U.S. shall be arranged through the Purchaser’s local sales channel.

Returning Your Device

To initiate a return of the device, the Purchaser must contact Technical Support at Full Swing by telephone at +1 (855) 688-1100 or email at Kit.support@fullswinggolf.com. The Technical Support team will provide the Purchaser with a prepaid, shipping label and Return Material Authorization (RMA) number to send the device to Full Swing. Returns without a RMA number will not be accepted by Full Swing. The Product shall be returned with all accessories, including AC adapter and cables with travel case, and in the manufacturer’s original box.

Return Processing

Upon receipt of a returned Product, the Product shall be inspected by Full Swing. If such inspection reveals that any of the warranty exclusions provided hereinafter apply, the warranty shall be voided and a repair fee assessed. If the Purchaser desires for Full Swing to repair the device after having been advised that the warranty does not apply and the Purchaser agrees to pay the repair fees, fees will be charged to the credit card that was utilized to make the original purchase. For purchases made through Affirm, separate terms and conditions instituted by Affirm will apply; payment options through Affirm can be accessed at https://www.affirm.com/lenders.

ELECTRONICS LIMITED WARRANTY POLICY – U.S.

Full Swing extends the following Electronics Limited Warranty for the Product, which applies to the use of the device and issues related to the electronic components of a unit, including battery, central processing unit, and radar. This Electronics Limited Warranty applies to the defects set forth below that arise during the time period indicated. This Electronics Limited Warranty applies only to Product(s) sold directly by Full Swing or by an authorized Full Swing reseller.

Warranty Period

Full Swing warrants against defects in materials, workmanship, and function of the Product for a period of twelve (12) months (or the minimum legal requirement in the Purchaser’s local market) from the date of delivery from Full Swing to the Purchaser (the “Electronics Limited Warranty”). If the Product(s) is/are purchased from an authorized Full Swing reseller, the Electronics Limited Warranty period begins on the date of delivery from that reseller to the Purchaser, and the Purchaser shall provide the proof of purchase to Full Swing. If the unit(s) is/are purchased second-hand from an individual reseller, the time remaining in the original Electronics Limited Warranty period transfers to the new owner, and, in no case shall it extend beyond the period owed to the original purchaser. During the warranty period, Full Swing will replace or repair the Product, in its sole discretion.

Warranty Exclusions

This Electronics Limited Warranty does not cover the following issues: (a) Damage or failure due to physical damage caused by drops or strikes, abuse, improper or abnormal use, improper maintenance, neglect, errors and omissions by anyone other than Full Swing, theft, fire, flood, or any act of God of any kind; (b) Damage due to non-Full Swing repairs or use of non-Full Swing approved accessories, including, but not limited to chargers or cables; (c) Damage due to unauthorized alterations or modifications; (d) Damage caused by liquid and/or liquid ingress, which may or may not be due to operating in a wet environment without a rubber Adapter Power Cover in place, or immersion or exposure to other liquids and chemicals; (e) Damage or failure due to normal wear and tear consistent with regular use, including, but not limited to, worn cables; or (f) Damage or failure due to power failures, power fluctuations, insufficient and inadequate heating, or electric shocks.

Warranty Process

To be eligible for service under this Electronics Limited Warranty, you must contact Technical Support at Full Swing by telephone at +1 (855) 688-1100 or email at Kit.support@fullswinggolf.com. The Technical Support team will provide the Purchaser with a prepaid, shipping label and Return Material Authorization (RMA) number. No Returns will be received by Full Swing without a RMA. Upon Full Swing’s receipt of the Product, the Product shall be inspected by Full Swing and repaired or replaced, at Full Swing’s sole discretion, with any combination of new, used, or factory refurbished parts.

ACCIDENTAL DAMAGE PROTECTION

If a unit is damaged by way of accident, including, but not necessarily limited to, strikes or impact from a baseball or bat, the Purchaser may elect to return the damaged unit to Full Swing and pay $2,000 for a replacement unit (“Accidental Damage Protection”). This option is available to the Purchaser for a period of one (1) year from the date of purchase of a new KIT Baseball unit. When a replacement unit is issued under this Accidental Damage Protection, the issuance of a replacement unit does not extend the one (1) year period from the date of original purchase. The Purchaser will be responsible for all shipping costs associated with Accidental Damage Protection.

General Terms

These terms will be governed by the laws of the State of California, without regard to conflicts of laws rules. Any disputes between the Purchaser and Full Swing related to this purchase shall be determined by arbitration in San Diego County, California. This Electronics Limited Warranty is the exclusive warranty given by Full Swing for this device and supersedes any prior, contrary, or additional representations. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed, except to the extent prohibited by law. In such event, this Electronics Limited Warranty is limited to the duration of the warranty periods set forth above. This exclusion applies even if this Electronics Limited Warranty fails of its essential purposes and regardless of whether damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory.

PRIVACY POLICY

Full Swing’s KIT Baseball Privacy Policy can be accessed at https://www.fullswinggolf.com/kit-privacy-policy/.

BY COMPLETING THIS PURCHASE, THE PURCHASER ACKNOWLEDGES AND AGREES TO BE BOUND BY THE ABOVE TERMS.